Shipping policy
Shipping costs
| Destination | Cost | Free from |
|---|---|---|
| Netherlands | 4,95 euro | 100 euro |
| European Union | 12,95 euro | 115 euro |
| United States, Canada and Guadeloupe | 19,95 euro | no free shipping |
Within the European Union we ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
The exact shipping cost for your order is shown at checkout before you pay. Prices in our store include Dutch VAT.
When we ship
Orders placed Monday to Friday before 16:00 Amsterdam time (CET in winter, CEST in summer) are shipped within one to two business days. Orders placed after 16:00, in the weekend or on a Dutch public holiday are handled on the next business day.
All times and business days on this page are Amsterdam time.
Most orders go out as a letterbox parcel, so you do not need to be home to receive them. Orders of more than five items are sent as a regular parcel.
Once your order is on its way you receive a shipping confirmation email with a tracking number. The expected delivery date is shown in that tracking link. Delivery times depend on your country and on the carrier.
We deliver within thirty days of accepting your order at the latest. If for any reason we cannot, we will tell you and you can cancel the order and get a full refund.
Customs and import charges
Orders within the European Union have no customs formalities and no extra charges.
For orders to the United States, Canada and Guadeloupe, import duties, taxes or handling fees may be charged in the destination country. Those charges are set by that country's authorities, they are not included in what you pay us and they are for your account. We cannot tell you in advance what they will be.
If something goes wrong
Your parcel is lost or damaged. Until your order is delivered to you, it is our responsibility. If your parcel does not arrive, arrives damaged or arrives incomplete, email us at info@spicesswimwear.com and we will sort it out with you. Please tell us as soon as you notice, so we can still make a claim with the carrier.
Your tracking has not moved for a while. Carriers sometimes update late. Give it two business days, and if it still has not moved, email us and we will chase it.
You entered the wrong address. Email us as soon as you can. If your order has not been handed to the carrier yet we can usually correct it. Once it has shipped we cannot change the address. If the parcel comes back to us, we will contact you and you can have it sent again for the cost of shipping.
Your parcel is waiting at a pick up point. Carriers hold parcels for a limited time and then return them to us. If that happens we will contact you. You can have the parcel sent out again for the cost of shipping, or we can treat it as a return and refund you in line with our Refund Policy and your right of withdrawal.
Returns
How to return or exchange something is described in our Refund Policy. If you are a consumer in the European Union you also have a statutory right to withdraw from your purchase within fourteen days of receiving it, which is set out in our Terms of Service.
Questions
Email info@spicesswimwear.com and we will get back to you.