Refund policy

Last updated: 15 September 2026

You have 14 days from the day you receive your order to tell us you want to send something back. Once you have told us, you have another 14 days to get it to us.

You do not need to give a reason. Not in love with it is a reason.

How to start a return

Returns run through our return portal so that your parcel can be matched to your order. Please do not send anything back before you have registered it, because we cannot take responsibility for parcels sent to us independently.

  • Netherlands: start your return in our return portal.
  • Rest of the European Union: start your return through our EU return form.
  • United States and Canada: email info@spicesswimwear.com with your order number and we will send you instructions.

The return address is on the label or in the instructions you receive.

Who pays for return shipping

You pay the cost of sending an item back to us. That applies wherever you are, including the United States and Canada, where the cost of return shipping is considerable and worth checking before you order.

The only exception is when something is wrong on our side. If an item is faulty, damaged or not what you ordered, we cover the return cost. See the section below.

Keep your proof of postage until your refund has come through.

Condition of the item

You may try an item on the way you would in a fitting room, to see whether it fits and suits you. What you cannot do is wear it.

So that your return goes through without a hitch:

  • Try items on over your own underwear.
  • Leave the hygiene strip in place and unbroken.
  • Keep the tags attached.
  • Keep the packaging and send the item back in it, in a clean and dry place in the meantime.
  • Watch out for make-up, deodorant, fake tan and perfume. Those marks are the most common reason a return cannot be accepted.

If an item comes back used beyond trying on, we may reduce your refund by the amount its value has dropped. We tell you first and explain why, with photos if that helps.

What cannot be returned

  • Briefs and one-pieces where the hygiene strip has been removed or broken. This is the one exception the law allows us for reasons of hygiene, and we have to hold to it.
  • Items that have been worn, washed, altered or damaged.
  • Gift cards.

Everything else can be returned, including items bought in a sale or with a discount code.

Your refund

We let you know as soon as your return has reached us and has been checked. If it is approved we refund you to the payment method you used, within 14 days of receiving the return and usually a good deal sooner. Your bank or card issuer may need a few more days to show it.

What you get back

  • The price of every item you send back.

What stays with you

  • The cost of sending the parcel back to us.
  • The delivery cost you paid at checkout, if you keep part of your order, or if you ordered from the United States or Canada.
  • Import duties you paid to your own customs authority. Those are not ours to refund, but you may be able to reclaim them from that authority.

If more than 14 days have passed since we told you your return was approved and you still see nothing, email info@spicesswimwear.com and we will chase it.

Something is wrong with your order

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email info@spicesswimwear.com with your order number and a photo. We will replace it, repair it or refund you, and we cover the cost of sending it back.

Tell us as soon as you reasonably can after you notice it. This is not the same as changing your mind: you are entitled by law to goods that match their description and are fit for normal use, and that right lasts well beyond 14 days. Nothing on this page limits it.

Exchanges

The quickest way to get a different size or colour is to order it straight away and send the first item back as a return. That way you are not waiting for your return to reach us before the new one is on its way.

If you would rather we handled the exchange for you, email us and we will arrange it.

Questions

Email info@spicesswimwear.com. A person reads it.