Shipping and returns
Everything about delivery, costs and sending something back. Cannot find your answer? Email info@spicesswimwear.com and we reply within one working day.
Shipping
Where we ship
The Netherlands and every other country in the European Union. Outside the EU we currently ship to the United States, Canada and Guadeloupe.
Is your country not in the list at checkout? Email info@spicesswimwear.com and we will see what is possible.
Delivery times
Order before 16:00 from Monday to Friday and your order leaves our warehouse in Amsterdam the same day. Within the Netherlands it is delivered 1 to 2 working days after that. Elsewhere in Europe delivery takes longer, depending on the carrier.
Everything is sent in a letterbox package, so you do not have to be home. Orders of more than five items go out as a parcel.
Shipping costs
- Netherlands: €4,95, and free from €100
- Other EU countries: €12,95, and free from €115
- United States, Canada and Guadeloupe: €19,95
Free shipping is applied automatically as soon as your order reaches that amount. The rate that applies to you is always shown at checkout, before you pay.
Track your order
You receive a confirmation email right after ordering. As soon as your parcel leaves the warehouse you get a second email with a track and trace code.
Parcel not collected
If your parcel goes to a pick up point and is not collected in time, it comes back to us. We will contact you. You can have it sent out again for the cost of shipping, or we can treat it as a return and refund you in line with your right of withdrawal.
Import duties outside the EU
Within the European Union you pay no import duties and no extra VAT. What you see at checkout is what you pay.
For the United States and Canada, local import duties, customs clearance fees and taxes may apply. These are not included in your order total and we do not charge them. They are paid by the person receiving the parcel, and a parcel is sometimes only released once they have been settled.
Payment methods
iDEAL, Bancontact, Klarna, PayPal, Apple Pay, Google Pay, Shop Pay and credit card (Visa, Mastercard, Maestro and American Express).
Returns
How long you have
You have 14 days from the day your order arrives to tell us you want to return something. After that you have another 14 days to send it back.
Condition of your item
- Unworn, with all tags and the hygiene sticker still in place and unaltered
- No traces of make up, deodorant, sunscreen, perfume or perspiration
- Try it on over your own underwear
- Folded back into the original packaging
You may try an item on the way you would in a fitting room. If something comes back used beyond that, we may reduce your refund by the amount its value has dropped, and we tell you first.
What a return costs
Return shipping is at your own expense, wherever you are, unless the item is faulty or we sent you the wrong thing. If you are in the EU and you send back your whole order within 14 days, we do refund the delivery cost you paid at checkout.
When you get your money back
We refund within 14 days of receiving your return, always to the same account you paid with. You get a confirmation email once it has been processed.
Damaged or wrong item
Email info@spicesswimwear.com with your order number and a photo, as soon as you reasonably can. We arrange a replacement or a refund and we cover the return cost.
Start your return
Netherlands: start your return in the portal.
Rest of the EU: start your return with the form.
United States and Canada: email info@spicesswimwear.com and we send you instructions.
Returns can only be processed through the portal or the form. We cannot take responsibility for parcels sent back on your own initiative.
Your statutory right of withdrawal of 14 days always applies on top of these conditions.
Send us your order number and what is going on. We answer within one working day, and we would rather help you find the right size than process a return.